Política de reembolso

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange. 

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, please email us at braidedlacewigs1@gmail.com with your order number, full name, the product you wish to return, and the quantity. 

You can always contact us for any return question at braidedlacewigs1@gmail.com.
Please do not send your purchase back without contacting us first. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

Missing/Incorrect items

Please understand that if 14 days have gone since your order, we are not able to take any action to fix the issue. For the missing or incorrect items, there must be a notification about the issue via email at braidedlacewigs1@gmail.com. To prevent any conflicts regarding missing or incorrect items, we ask that all items be checked once the order has been received.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at braidedlacewigs1@gmail.com.

Sale items (if applicable) 
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable) 
We accept exchanges within 3 days of delivery as long as the item was not used or worn. Send us an email at braidedlacewigs1@gmail.com.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If the package is returned back to braidslacewigs.com due to an error in the shipping information that is not of the sender, the package will be kept and refund will be issued. However, the package will be resent when the reshipment charge has been covered by the receiver